My Voice is My Password
Schwab has recently introduced a new voice ID service to verify your identity when using Schwab’s automated phone service or speaking with a Schwab financial professional. Replacing PINs and personal questions, the new service uses your voice as a secure password to direct you to an agent. Just like your fingerprint, your voice has unique characteristics including sound, pattern, pitch, rhythm, accent, and more. As a result, it is nearly impossible to replicate someone’s voice, making voice ID a very secure method of personal identification.
The digital phrase to identify yourself is simple: “At Schwab, my voice is my password”. Should you choose to enroll your accounts, Schwab will store a digital recording of your voice using their exclusive software. The software reviews dozens of voice characteristics to accurately identify yourself – even if you have a cold! – and will only work with Schwab’s system. In the rare event that you ran into problems with the voice ID service, Schwab can always authenticate you with other security methods.
To enroll your accounts with Schwab’s voice ID service, simply follow the four easy steps below.
- Call 800-515-2157 to begin the process.
- You will be asked to repeat the phrase “At Schwab, my voice is my password” several times with the automated phone system.
- After recording, you will speak with a Schwab financial professional to verify your identity.
- Upon completion of the call, activate your voice ID on schwab.com/voiceID
As always, the Yeske Buie team is always available to answer questions or assist in any way possible; please don’t hesitate to contact us!